Description
Institutional Shareholder ServicesLocation: New York, NY, US
Type: Full time
Req ID: JR_9605
Let's be #BrilliantTogether
The Conference & Webinar Manager plays a central role on the ISS Media Conferences team, supporting end-to-end planning, execution, and promotion of events across the PLANSPONSOR, PLANADVISER, and CIO brands. This position blends event marketing, Cvent expertise, webinar management, and conference operations to drive audience engagement and support revenue goals.
Key Responsibilities
Event Marketing & Communications
- Lead the full marketing workflow for all conferences and webinars, collaborating closely with editorial, design, and ad operations teams.
- Own the master event and webinar marketing schedule; ensure all campaigns deploy accurately and on time.
- Create professional, data backed sales decks and post event recap presentations for internal and client use.
- Coordinate with design and editorial on updates to promotional assets, webpages, and event positioning.
Cvent Management & Event Reporting
- Serve as the primary Cvent administrator for all conferences and webinars.
- Build and manage event registration sites, automated emails, attendee journeys, and the event mobile app.
- Troubleshoot Cvent issues and implement updates as needed throughout the event lifecycle.
- Produce weekly attendee reporting for sales leadership and maintain accurate cross event benchmarks.
- Manage all survey creation, deployment, reporting, and analysis for events and webinars.
- Own post event wrap-up reporting and data packaging for internal stakeholders and sponsors.
Agenda & Speaker Coordination
- Oversee scheduling and communications for panel prep calls across all events.
- Maintain accurate session and panel descriptions in Cvent and coordinate with design to ensure timely updates on WordPress event pages.
- Partner with editorial and conference leadership teams to ensure agenda details are current and aligned with event strategy.
Sponsored Webinar Management
- Host webinar kickoff calls with clients and speakers; manage all follow up and asset collection.
- Build webinars in Zoom, including technical setup, speaker prep, and dry runs.
- Run webinars live, providing white glove support to sponsors and speakers throughout.
- Oversee the creation of all webinar invitation and promotional assets.
- Track and maintain data for benchmarks, surveys, engagement metrics, and internal database use.
- Manage all trackable link creation and performance reporting.
- Produce comprehensive post webinar client reports.
Event Operations & Administrative Support
- Ensure conference supplies, materials, and promotional items are ordered and delivered on schedule.
- Print conference nametags, prepare shipping boxes, and coordinate logistics for each event.
- Arrange team travel, including booking flights and ground transportation.
- Track vendor invoices, maintain organized files, and coordinate with Billing for processing.
- Collect sponsor logos and coordinate with design for inclusion in event sites and invitations.
- Pull IOs from Salesforce, distribute them to the team, and accurately enter them into event master lists.
Qualifications
- 57 years of experience in event marketing, event operations, or conference management.
- Experience in the retirement industry (recordkeeping, asset management, advisory, insurance, or provider) strongly preferred.
- Hands on experience with Cvent (registration, email campaigns, surveys, mobile apps) required.
- Strong project management skills with the ability to oversee multiple events simultaneously.
- Excellent communication and client-facing skills, particularly for sponsor-supported events and webinars.
- Highly organized, deadline driven, and comfortable owning processes end to end.
- Proficiency with Zoom webinar tools, Microsoft Office, and data tracking.
- Ability to work collaboratively with editorial, design, sales, and leadership teams.
- Thrives in a fast-paced environment, is highly organized, and can confidently manage multiple concurrent events, deadlines, and stakeholders.
#LI-MK1 #MidSenior #Marketing #MIN
What You Can Expect from Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let's empower, collaborate, and inspire.
Let's be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
Specifically, Media at ISS STOXX comprises a highly regarded set of publications, digital assets, and research known for their editorial integrity, objectivity, and leadership within the industry, as well as a conference business in the retirement segment.
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
We are proud to offer the following featured benefits
- Medical, Dental, and Vision coverage
- 401(k) with a company match up to 9%, including a Safe Harbor contribution
- Flexible Spending Account (FSA) and commuter benefit programs
- Generous paid time off
- Volunteer Day
- Paid parental leave
- Hybrid working options
- Midtown - centrally located near Grand Central Station and Port Authority
Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. For more information, please view https://www.dol.gov/agencies/ofccp/posters.
ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ISS_Careers_Accommodations@issgovernance.com. This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.
ISS Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, protected veterans or individuals with disabilities, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.
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